Source: https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365
smtp.office365.com, port 587 (recommended) or 25, TLS 1.3 or 1.2 required. Microsoft recommends OAuth. Needs a licensed mailbox with SMTP AUTH enabled. "If your device or application recommends or defaults to TCP port 465, it doesn't support the required versions of TLS for client SMTP submission."5.7.60 SMTP; Client doesn't have permissions to send as this sender.| Situation | Path | Why |
|---|---|---|
| Model/firmware supports OAuth 2.0 for Exchange Online | OAuth on smtp.office365.com:587 | Microsoft's recommended method [V] |
| No OAuth, all recipients inside your tenant | High Volume Email | HVE is internal-only; cannot send externally [V] |
| No OAuth, external recipients, device can use port 25 and you have a static public IP or a certificate | SMTP relay with an inbound connector | Works for internal and external; no mailbox or licence needed [V] |
| No OAuth, no static IP/certificate | Third-party sending service, or your own mail server as a relay | Relay connector is not available without IP/cert [V for the requirement; vendor choice is yours] |
| Device only does TLS 1.0/1.1 | Relay (TLS optional per Microsoft) or your own mail server; else replace/retire | Client submission and HVE require TLS [V] |
| Scan destinations that are not email (SMB/FTP) | Use them | Removes the dependency (Konica Minolta lists this as its own workaround [A]) |
Azure Communication Services Email is not a good new choice. Microsoft announced on Sep 23 2026 that standalone ACS (including Email) retires Sep 30 2028 and limits onboarding from Oct 23 2026 [V: https://learn.microsoft.com/en-us/azure/communication-services/acs-retirement-and-breaking-changes-guide]. The device page above still recommends it.
Direct Send: anonymous, to your own tenant's mailboxes only, port 25; Microsoft says most customers don't need it and it is "working on an option to disable Direct Send by default" [V]. Don't build a new dependency on it.
smtp.hve.mx.microsoft (recommended; smtp-hve.office365.com "will be deprecated in the future"), port 587, TLS on, HVE credentials or OAuth token.SmtpClientAuthenticationDisabled is True in TransportConfig, and that with Security Defaults on, HVE needs OAuth.yourdomain-com.mail.protection.outlook.com), port 25, TLS 1.2+ on, any From address in an accepted domain (no mailbox needed).